Report an Issue

Found something not working on CoonTool? We appreciate you taking the time to report it. Your feedback helps us maintain and improve our free online tools for everyone.

What Can You Report?

• Broken Tools: A tool that is not loading, processing, or functioning correctly
• Error Messages: Unexpected errors when using any of our tools
• Broken Links: Links on our website that lead to error pages or wrong destinations
• Display Issues: Layout problems, missing images, or formatting errors
• Upload/Download Problems: Issues with file uploads or downloading results
• Incorrect Results: Tools producing unexpected or wrong output

How to Report an Issue

To help us investigate and fix the problem quickly, please include:

1. Tool Name: Which tool were you using? (e.g., PDF to Word, Image Compressor)
2. Page URL: Copy the URL from your browser address bar
3. Description: What happened? What did you expect to happen?
4. Browser: Which browser are you using? (Chrome, Firefox, Safari, Edge)
5. Device: Desktop, tablet, or mobile?
6. Screenshot: If possible, include a screenshot of the error

Submit Your Report

You can report issues through:

• Contact Form: Use our contact page to submit your report
• Email: Send details to our support team

What Happens Next?

1. We review your report and investigate the issue
2. Our team works to fix the problem
3. The fix is deployed to our live site

Most issues are resolved within 24-72 hours depending on complexity.

Before Reporting

Sometimes issues can be resolved by:

• Refreshing the page (Ctrl+F5 or Cmd+Shift+R)
• Clearing your browser cache
• Trying a different browser
• Checking your internet connection
• Ensuring your file meets the tool requirements (size, format)

Thank you for helping us make CoonTool better for everyone!